Shipping & Returns


Shipping Policy

At ProStrip, we work hard to ensure your order is processed and shipped as quickly as possible.

Processing Times

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

  • Standard Shipping (Australia): 2–8 business days.

  • Express Shipping (Australia): 1–4 business days.

  • Delivery times are estimates only and may vary depending on your location and carrier delays.

Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Lost or Delayed Shipments

While we do our best to ensure timely delivery, ProStrip is not responsible for delays caused by postal carriers, weather events, or other circumstances beyond our control. If your shipment appears lost, please contact us and we will assist in locating your order.

Returns & Refunds Policy

We want you to be satisfied with your purchase.

Change of Mind Returns

We accept returns within 30 days of receiving your order for unused products in their original condition and packaging.

To request a return, please contact us at:
prostripco@gmail.com

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Include your order number and photos of the issue so we can assess and resolve it promptly.

If approved, we will provide a replacement, store credit, or refund as appropriate.

Non-Returnable Items

The following items cannot be returned:

  • Used products

  • Products damaged through misuse or improper installation

  • Clearance or sale items (unless faulty)

Refund Processing

Approved refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact us:

Email: prostripco@gmail.com

We are committed to providing excellent customer service and will respond as soon as possible.